My Local Voice | About Us

About Us

We are My Local Voice and we aim to represent your local voice in the ongoing discussion between Australians and their Local Government Authority.

LGAs are striving to provide the service level and customer experience quality that their customers want within the everchanging financial and legislative constraints they are faced with.

They need to know how they are performing and what your expectations are on so many different services they provide. Coordinating this across different services, councils and states was impossible before My Local Voice.

My Local Voice allows everyone to provide feedback and submit survey responses anywhere, at anytime, on any device. The feedback helps LGAs understand their performance and work on improving in the right area.

Developed to fill a need identified across the LG industry in Australia, My Local Voice grows in functionality on the requests of its users.

To find out more - please start a conversation with us on info@mylocalvoice.com

Support

We'd love to hear from you today.

My Local Voice offers email support to all users.

Get in touch today through email info@mylocalvoice.com

Privacy Statement

My Local Voice Privacy Policy

Last updated: 20 Jan 2024

Thank you for using the Voice of Customer (VoC) survey platform My Local Voice via its public domain, mylocalvoice.com and/or mylocalvoice.au (the "Site"), operated by Manage Smart Pty Limited ACN: 091 511 107 ("we", "us", or "our").

This Privacy Policy is designed to inform you of our practices regarding the collection, use, and disclosure of personal information we receive from users of the Site.

By accessing or using the Site, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Site.

1. Information We Collect

Please note that we have developed our survey platform so that surveys can be completed and submitted anonymously. Users are not required to register as a member of the Site to participate. The provision of personal information on the Site is voluntary and beyond the users name and email address for communication, is discouraged. Avatars are provided in place of personal images.

Information that we may collect from you when you visit the Site, register as a Member and/or participate in our online surveys may include, but is not limited to:

- Contact information you provide such as your name, email address, and phone number.

- Demographic information you provide such as but not limited to age, gender, income bracket, and ethnicity.

- Electronic device location data you permit.

- Responses and feedback you provide in surveys.

- Other data concerning access times, locations, devices used, referring source sites/links/QR codes, etc.

2. Use of Information

We may use the information we collect for the following purposes:

- To investigate the behaviours, attitudes, opinions, motivations or other characteristics of a whole population or particular part of a population;

- To provide and improve our services, including administering surveys and analysing survey responses.

- For quality control or validation of research;

- As a source of potential research participants;

- To contact past participants to conduct further, follow-up research;

- To communicate with you about our services and respond to your inquiries.

- To comply with the legal obligations, including Australian Privacy laws, and GDPR amongst others.

- To protect the rights, property, or safety of our users or others.

3. Disclosure of Information

We may share your personal information with third parties in the following circumstances:

- To provide survey response data to our client subscribers (Local Government Authorities in Australia)

- With service providers who assist us in operating the Site or providing our services.

- With third parties as required by law or to protect our legal rights.

4. Data Security

We take reasonable measures to protect the security of your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security. For this reason we do not recommend that you provide any identifying personal information on the platform other than your name and email address.

5. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to access, correct, or delete your information. Please contact us on info@mylocalvoice.com to exercise your rights.

6. Children's Privacy

The Site is not directed to children under the age of 15, and we do not knowingly collect personal information from anyone, especially children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us on info@mylocalvoice.com and we will take steps to delete the information.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this Privacy Policy periodically for changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices regarding your personalinformation, please contact us at info@mylocalvoice.com

Our Terms

My Local Voice is a subscriber platform designed for the use of LGAs seeking a Voice of Customer Solution.

For a demonstration and a full copy of our business terms, please contact us on info@mylocalvoice.com

Our Charter

At My Local Voice, we are committed to providing our customers with the best possible experience. Our Customer Charter outlines our commitments to you:

1. Transparency: We will be transparent in our communication and operations. We will provide clear and accurate information about our services, pricing, and policies.

2. Quality Service: We are dedicated to delivering high-quality service to our customers. We will strive to meet and exceed your expectations at every interaction.

3. Accessibility: We aim to make our services accessible to all customers. We will provide support and assistance to ensure that everyone can access and use our platform effectively.

4. Privacy and Security: We take the privacy and security of your personal information seriously. We will handle your data with care and in accordance with applicable laws and regulations.

5. Feedback and Improvement: We value your feedback and use it to improve our services. We will actively seek feedback from our customers and take action to address any concerns or suggestions.

6. Responsiveness: We will respond promptly to your inquiries, requests, and concerns. Our customer support team is here to assist you and will strive to resolve any issues in a timely manner.

7. Respect: We will treat our customers with respect and courtesy at all times. We will listen to your needs and concerns and work with you to find solutions.

8. Community Engagement: We are committed to being a responsible corporate citizen. We will actively engage with our community and support initiatives that make a positive impact.

9. Continuous Improvement: We are committed to continuous improvement in all aspects of our business. We will regularly review and evaluate our practices to ensure that we are delivering the best possible service to our customers.

Provide Feedback

We'd love to hear from you today if you have any feedback for us.